“I’m too hard on people and I don’t have enough patience. I just expect too much all the time, plain and simple, and I realize it after the fact, too often, rather than before the fact.”
He says outside of those moments, he gets along with his employees and others very well.
Mark cites attention to detail as one key factor in running his business. Although some may view his methods as over-the-top, anal, or even a case of OCD, he feels that his way of doing things is the major reason for the success of his store.
He acknowledges that some parts of his job can be repetitious, but he enjoys what he does because he sees a lot of variety in the work he does for his customers.