Customers before metrics. Kristen LaFrance, head of Shopify’s Resilient Retail and former Churn Buster Retention Specialist, tells how to keep customers.

Build momentum behind the right things. Roland Siebelink, founder and CEO of Midstage Institute, shares what to focus on to scale start-ups successfully.

Price and pace your content well. Joe Casabona, founder of Creator Courses, dives into the value of creating community for online students.

Communication is key. Fernando Angulo, Head of Communications for SEMrush, explains how to easily create accessible content that consumers are hunting for.

The voice is the window to the soul. Engel Jones, host of the 12 Minute Convos podcast, shares what he learned interviewing 1,001 people in three months.